At Adam’s Exotic Birds, your satisfaction and the well-being of our birds are our top priorities. Please review our refund and returns policy below:
Live Birds
- Refunds: Due to the delicate nature of live animals, we do not offer refunds for birds once they leave our facility.
- Replacements: If your bird arrives in poor health or is incorrect, notify us within 24 hours of delivery with photos or a video. We will work with you to provide a suitable replacement or solution.
- Conditions: Replacements are subject to our team verifying the claim and ensuring proper care instructions were followed.
Bird Supplies (Cages, Food, Toys, etc.)
- Returns: Unused and unopened items can be returned within 14 days of purchase for a full refund, excluding shipping costs.
- Damaged Items: If an item arrives damaged, contact us within 48 hours with photos of the damage, and we’ll arrange a replacement or refund.
- Exclusions: Custom-made items and perishable goods like bird food cannot be returned unless defective.
Refund Process
- Approved refunds will be processed within 5-7 business days after the return is received and inspected.
- Refunds are issued to the original payment method.
How to Initiate a Return or Claim
- Contact Us: Email us at support@adamsexoticbirds.com or call us with your order details and issue.
- Provide Evidence: Include photos/videos for claims related to live birds or damaged items.
- Follow Instructions: We will guide you through the return or replacement process.
Important Notes
- Customers are responsible for return shipping costs unless the issue is due to our error.
- We cannot accept returns or issue refunds for birds or items purchased from unauthorized sellers.
If you have questions or need assistance, don’t hesitate to reach out to our support team. Thank you for choosing Adam’s Exotic Birds!